A: We recommend that you stage the home as you would for an open house or showing: pack away clutter, clean and tidy the home, and put away any pet paraphernalia. To avoid privacy concerns, we recommend that sellers also pack away any personal photos or other items that show family members’ names or images. Sellers, tradespeople (e.g., painters or plumbers), or other photographers/videographers should not be present during the shoot. For everyone’s safety, all pets must be secured, and we will not shoot properties if an unaccompanied minor is present. Please keep in mind that we charge a fee for cancelling and rescheduling, so check with your seller at least 24 hours prior to your appointment to verify that the property is ready.
Special instructions for 3D shoots: because of the way the Matterport software builds the 3D model, it is essential that nothing about the home be changed during the shoot because this can interfere with the 3D scanning process. For example, the camera may not scan or build the model properly if someone closes a door, moves a decorative item, or wanders into the frame. If your shoot includes a 3D model, please make absolutely certain that no people or pets will be in the home during the shoot.
Please see our Setup Tips for full instructions on preparing for your shoot.